Shipping Policy for The Talaria UK
This shipping policy sets out the rules that govern how your order travels to you: where we ship, how a crated bike differs from a boxed part, when risk passes from us to you, what to do if a consignment arrives damaged, and why a battery sometimes travels on its own. It is the formal companion to our delivery guide, which describes what the day itself feels like.
Last updated 11 September 2026. This shipping policy applies to orders placed on this website, thetalariauk.uk. Carriage charges and timescales are confirmed at checkout and in your dispatch confirmation, never on this page, because they change with the model, the service and the destination.
Where we ship
We ship to addresses across the United Kingdom mainland as standard. Complete bikes and other oversized consignments travel on freight services, and those services price and schedule mainland destinations very differently from everywhere else.
Offshore destinations, the Scottish Highlands and Islands, Northern Ireland, the Isle of Man and the Channel Islands are all served, but the available services, the charges and the lead times differ from mainland rates, and in some cases a ferry leg or a customs formality is involved. If checkout does not offer a service for your postcode, that is not a refusal under this shipping policy. Ask us and we will quote the route properly.
Under this shipping policy we do not deliver to a lockup, a field gate, a building site or an address where nobody will be present. A crated machine needs a person, a signature and somewhere sensible to put it.
How bikes and parts travel
The single most useful thing to understand about this shipping policy is that a Talaria and a brake lever are not the same problem.
Complete bikes
Under this shipping policy, bikes ship crated on a freight or pallet service, usually with a booked window and a signature. The crate is heavy and awkward, so plan where it will go before it arrives and have somebody available to help. Delivery is normally to the kerbside or to the first accessible ground floor point, not into a garage, up a drive or through a house.
Parts and accessories
Parts ship boxed on a parcel service. Small items may go through the letterbox where they fit. Larger items such as forks, wheels or bodywork travel as parcels but need a signature, because they are easy to damage and expensive to replace.
Mixed orders
Where an order contains a bike and parts, this shipping policy allows the consignments to travel separately and arrive on different days. That is normal and is not a sign that something has gone missing. Your dispatch confirmation tells you how many consignments to expect.
The pre delivery inspection
Every complete bike is inspected before it is crated. We check the torque on safety critical fasteners, the brakes and the lever feel, the wheels and the tyre pressures, the chain tension and alignment, the display and the controls, the charge state and the behaviour of the pack, and the frame and bodywork for finish defects.
Anything found is corrected before the machine is packed. The inspection is the reason most Talaria owners have nothing to do on arrival beyond fitting the bars, charging the pack and reading the manual. It is also why a fault present on arrival is worth reporting immediately rather than living with, because it almost certainly happened in transit.
An inspection is not a registration. On a road legal model, the machine still has to be registered, taxed and insured before it can be used on the road, and the process starts at GOV.UK vehicle registration. Nothing in this shipping policy does that for you.
When risk passes
Goods remain at our risk until they come into your physical possession, or into the possession of a person you have identified to take delivery. That is the position under the Consumer Rights Act 2015, and this shipping policy does not alter it.
In practice, that means damage in transit is our problem, not yours, provided you tell us promptly. Once the consignment is with you, responsibility for it sits with you. If you ask a carrier to leave a crate somewhere without a signature, or nominate a neighbour, delivery to that place or person counts as delivery to you. Where you arrange your own carrier rather than one booked under this shipping policy, risk passes when we hand the goods to them.
Checking for transit damage
This shipping policy asks you to take two minutes at handover. It is the highest value two minutes in the whole process.
- Walk around the crate or box before you sign and look for crushing, punctures, water staining or a broken pallet
- Photograph anything that looks wrong while the driver is still there
- Write the words damaged and a short description on the delivery note, and keep your copy
- Refuse the consignment outright if the packaging is severely compromised
- Send us the photographs and the order number the same day through our contact page
Signing clean makes a later claim much harder to evidence, for us as well as for you. Nobody expects you to uncrate a bike on the doorstep, so note the packaging condition and inspect the machine as soon as you reasonably can, then report anything you find without delay. Our returns and refunds policy explains what happens next.
Failed delivery and redelivery
If nobody is present for a booked delivery, the carrier will leave a card or a message and attempt a rebooking. A freight consignment that cannot be delivered is returned to a depot, and storage and redelivery charges can build quickly on an oversized item.
Under this shipping policy, where a delivery fails for a reason within your control, such as nobody being home for a booked slot, an access restriction you did not tell us about, or a refusal to accept a consignment that is not damaged, the redelivery cost is yours. Where a delivery fails because of a carrier error or our error, it is ours. If several attempts fail and we cannot reach you, we may cancel the order and refund the goods, less the carriage actually incurred.
Getting the address right
Check the delivery address before you submit the order, because this shipping policy cannot divert a freight consignment once it has entered the network. Include a mobile number that you will answer on the day, since carriers book windows by telephone or text.
Tell us at the point of order about anything that affects access: a narrow lane, a weight or height restriction, a gated development, restricted parking, or a long unmade drive. A tail lift vehicle needs somewhere to stand. Passing that detail on in advance costs nothing, whereas discovering it on the day usually means a failed delivery. Under this shipping policy we can change an address before dispatch. After dispatch we can only ask, and an amendment may carry a carrier charge.
Lithium battery carriage
Lithium packs are classified as dangerous goods for transport, and that classification, not our preference, drives how they move. It is the part of this shipping policy that surprises people most.
A pack inside a bike travels with the bike. A pack ordered on its own is a restricted consignment: it can travel only by road, only with an approved carrier, only in compliant packaging and only at a partial state of charge. That is why a battery ordered alongside parts frequently ships separately, on a different service and often on a different day, and why some destinations that take parcels happily cannot take a loose pack at all.
Never post a damaged, swollen, dropped or fire affected pack. Contact us first and we will arrange a compliant route or point you to a disposal option consistent with the GOV.UK guidance on batteries. Everything we stock in the batteries and chargers range is shipped under these rules.
Shipping outside the UK
This shipping policy handles international enquiries individually rather than offering a checkout rate. Export of a crated machine involves customs documentation, duties and import taxes payable by the receiver, restricted carriage for any lithium pack, and destination rules on vehicle type approval that differ from the British position.
None of that is insurmountable, and we ship abroad regularly, but it needs a conversation first. Tell us the destination, the model and your timescale through our contact page, and we will confirm what is possible and what it involves before you commit to anything.
Our shipping policy at a glance
This summarises how the shipping policy works in practice for different orders. It is a guide to the shape of the service, not a quotation.
| Order type | How it travels | What this shipping policy asks of you |
|---|---|---|
| Complete bike | Crated on a booked freight service | Be present, inspect the crate, sign accurately |
| Bike plus parts | Separate consignments, possibly different days | Check the dispatch confirmation for the count |
| Large part such as forks or a wheel | Boxed parcel, signature required | Open and check before fitting anything |
| Small part or consumable | Standard parcel service | Check the part number against your model |
| Battery only order | Restricted road service, partial charge | Expect a separate consignment |
| Charger or controller | Standard parcel service | Confirm voltage and fitment before fitting |
| Highlands, islands or Northern Ireland | Extended service, ferry leg possible | Ask us to quote if checkout shows nothing |
| International | Quoted individually, customs applies | Contact us before ordering |
Frequently asked questions
Will the bike be delivered into my garage?
Assume not. Freight delivery under this shipping policy is normally to the kerbside or the first accessible ground floor point. A crate is heavy and awkward, so arrange help and clear a route in advance. Some services can offer more, and if you need the crate moved beyond the standard point, ask us before you order so we can price the right service.
Can I collect instead of having it delivered?
Ask us. Collection can sometimes be arranged, and it removes the transit risk entirely, which some buyers prefer for a high value machine. Bring a vehicle that will genuinely take a crate, or be ready to accept the bike uncrated with the packaging left with us. We will confirm what is possible in writing.
Why has my battery shipped separately?
Because a loose lithium pack is a restricted consignment and cannot travel on the same service as an ordinary parcel. It moves by road, with an approved carrier, in compliant packaging and at a partial state of charge. Nothing has gone wrong, and your dispatch confirmation will show the consignments separately.
What if I miss the delivery?
The carrier leaves a card or a message and attempts a rebooking. On freight, a missed delivery can attract storage and redelivery charges, which fall to you where the failure was within your control. Keep the mobile number on the order switched on during the booked window, as carriers usually confirm the slot by telephone or text.
Does this shipping policy tell me the delivery cost?
No, deliberately. Carriage depends on the model, the destination postcode and the service, and any figure printed here would be wrong for somebody. The cost is calculated and shown at checkout before you commit, and it is repeated in your order confirmation so you always have it in writing.
The crate looks fine but the bike is marked. What now?
Photograph the machine and the packaging, including the internal bracing, and tell us the order number the same day through our contact page. Damage can occur inside an intact crate if a fixing has worked loose. Reporting it quickly, with images of how it was packed, is what lets us resolve it without argument.
Next steps
This shipping policy stops at the formal rules. If you want to know what delivery day actually looks like, our delivery guide walks through it step by step. If something has arrived damaged or you need to send an item back, start with the returns and refunds policy. The contract position, including risk and title, sits in our terms and conditions, and cover for a manufacturing fault is explained on the warranty page.